Once your order has been placed and confirmed, you will be contacted by email to arrange a suitable time convenient to you for pickup from Baulkham Hills, NSW, 2153, with the complete address and pick up information detail enclosed in the email. If you have not received your order confirmation email, please check your spam folder or promotional/social folders if using Gmail.
If fresh chillies are ordered and we have not received a reply within 2 business days for when the order will be collected, your order will be cancelled and refunded. Given the nature of fresh chillies, all orders must be collected within 5 days.
Our grow farm is not open to the public. Your order will be sent from our grow farm and made available for collection from a residential address in Baulkham Hills, NSW 2153. If an urgent pickup is required, please contact us before placing your order to make sure we are available at the time required.
In additional to local pickup, we offer shipping for all plant and fresh pod orders. Fresh pods are sent via Australia Post Express. Orders containing plants are sent via Australia Post Express or Sendle Couriers (depending on location), for a flat rate of $25 Australia wide. Orders are despatched Monday and Tuesday so your order has the best chance of arriving before the weekend. We aim to ship all orders within 2 business days.
Orders for seedlings and plants are taken during the growing season. Beside each seedling is the month they will be ready for collection or shipping. If no month is displayed, the product is ready for shipping and no pre-order is required.
We are not responsible if your postcode is outside the Australian Post Express network for next day delivery.
We ship interstate where there are no quarantine restrictions.
We purposely do not begin packaging seedlings, plants or fresh chillies until shortly before postage pickup.
If shipping is required, dried chilli pods can be sent via Letter (no tracking and 5-10 days delivery) or Australia Post Express.
Unfortunately we are not able to ship all products to all states. Please see below for what is allowed to be sent from NSW to your state.
We do not offer international shipping on any products.