Shipping

We offer free local pickup in Baulkham Hills, NSW 2153 (by appointment only after order confirmation) or delivery within Australia through Australia Post.

Local pickup is by appointment only. Our plantation is not open to the public. Your order will be sent from our plantation and made available for collection from a private residence in Baulkham Hills, NSW 2153. You will be contacted by email once your order is ready for collection to arrange a suitable time for pickup. If an urgent pickup is required, please contact us before placing your order to make sure we are available at the time required.

Depending on the products purchased (please see below), we aim to ship all orders within 2 business days. You will be notified as soon as possible if there are any delays in despatching your order.

SEEDINGS AND FRESH CHILLI PODS

Pre-orders for seedlings are taken during the growing season. Beside each seedling is the month they will be ready for collection or shipping.

If shipping is required, all orders for seedlings and fresh chilli pods are required to be sent via Australia Post Express for next day delivery. We are not responsible if your postcode is outside the Australian Post Express network for next day delivery.

We ship interstate where there are no quarantine restrictions. Interstate shipping rates are calculated from Australia Post Express API and is based on the shipping weight, box size, and Express Post.

If an order for seedlings or fresh chilli pods is received on Friday, the weekend or the day before any public holiday and requires shipping, we will ship it on the next business day. We do this so your chillies do not spend any more time than needed in the shipping box, i.e. over the weekend or a public holiday. We purposely do not begin packaging seedlings or fresh chillies until shortly before postage pickup.

DRIED CHILLI PODS

If shipping is required, dried chilli pods can be sent via Australia post regular parcel or express, with the option to choose at checkout. Regular Post can take from 3-5 business days depending on your location. Express post is typically next day delivery if you are within the Australia Post express post network.

QUARANTINE RESTRICTIONS

Unfortunately we are not able to ship all products to all states. Please see below for what is allowed to be sent from NSW to your state.

HOW WE CALCULATE POSTAGE AND HANDLING COSTS FOR PLANTS?

There are no hidden postage costs at Sydney Chillies. We calculate the postage costs based on the actual weight and dimensions of the parcel and what Australia Post charges us. We charge the same rate the delivery company charges from our postcode to your postcode. We only add an additional $6 on-top to cover the packaging materials and handling/labour charges. Each plant weighs a substantial amount, ranging anywhere between 250-400g and up to 5kg for 12. Our packaging materials are also custom made, to make sure your plant/s arrives in the best condition possible. Please check the Postage tab in the cart and checkout pages for all our accurate shipping rates.

INTERNATIONAL SHIPPING

We do not offer international shipping on any products.