ALL INTERSTATE AND RURAL SHIPPING OUTSIDE SYDNEY HAS BEEN SUSPENDED DUE TO EXTENSIVE DELAYS CAUSED BY COVID-19 AND CHRISTMAS HOLIDAYS OVERWHELMING THE POSTAL NETWORK. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED. WE WANT PLANTS TO ARRIVE IN THE BEST CONDITION POSSIBLE, AND UNFORTUNATELY THIS WILL NOT BE THE CASE WITH THESE EXTENSIVE DELAYS. WE WILL RESUME OPERATION ONCE PRACTICAL.
DELIVERY WITHIN SYDNEY AND PICK UP FROM BAULKHAM HILLS REMAINS AVAILABLE. IF YOU ARE UNABLE TO SELECT DELIVERY TO YOUR POSTCODE IN SYDNEY WHEN CHECKING OUT PLEASE CONTACT US HERE.
COVID-19 has had significant impact to deliveries due to lockdown restrictions and limited flights. We have made the decision to use Australia Post Express for all deliveries that include plants and seedlings. We have found that during these restrictions, it is the fastest method of delivery. The Australian Post Regular Parcel service is available for all dried chill purchases only. Please observe the delayed delivery times when using this shipping method. For the latest delivery time estimates and updates from Australia Post, click here. We have changed our dispatch times to accomodate potential delays in receiving your order.
The current order processing time is 48 hours before dispatch. Please consider this when placing your order.
We thank you for your patience and understanding, and hope you stay safe!
We are now offering contactless pick up.
Once your order has been placed and your order email confirmation sent, you will be contacted by email to arrange a suitable time convenient to you for pickup from Baulkham Hills, NSW, 2153, with the complete address and pick up information detail enclosed in the email.
If you have not received your order confirmation email, please check your spam folder or promotional/social folders if using Gmail.
If fresh chillies, seedlings or plants are ordered and we have not received a reply within 2 business days for when the order will be collected, your order will be cancelled and refunded. Given the nature of fresh chillies, seedlings and plants, all orders must be collected within 5 business days.
Our grow farm is not open to the public. Your order will be sent from our grow farm and made available for collection from a residential address in Baulkham Hills, NSW 2153. If an urgent pickup is required, please contact us before placing your order to make sure we are available at the time required.
Fresh pods are sent via Australia Post Express.
Orders containing plants are sent via Australia Post Express or Sendle Couriers (depending on location).
We aim to ship all orders within 2 business days.
Orders for seedlings and plants are taken during the growing season. Beside each seedling is the month they will be ready for collection or shipping. If no month is displayed, the product is ready for shipping and no pre-order is required.
We are not responsible if your postcode is outside the Australian Post Express network for next day delivery.
We ship interstate where there are no quarantine restrictions.
We purposely do not begin packaging seedlings, plants or fresh chillies until shortly before postage pickup.
If shipping is required, dried chilli pods can be sent via Letter (no tracking and 5-10 days delivery) or Australia Post Express.
Unfortunately we are not able to ship all products to all states. Please see below for what is allowed to be sent from NSW to your state.
We do not offer international shipping on any products.