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    DELAYS DUE TO COVID-19

    COVID-19 has had significant impact to deliveries due to lockdown restrictions and limited flights. We have made the decision to use Australia Post Express for all deliveries that include plants and seedlings. We have found that during these restrictions, it is the fastest method of delivery. 

    The Australian Post Regular Parcel service is available for all dried chill purchases only. Please observe the delayed delivery times when using this shipping method.

    For the latest delivery time estimates and updates from Australia Post, click here.

    We have changed our dispatch times to accomodate potential delays in receiving your order.

    DESPATCH TIMES

    The current order processing time is 48 hours. Please consider this when placing your order.

    • Sydney Metro – Pre-orders and Standard Orders
      • Dispatched Monday-Thursday for plants and seedlings
      • Dispatched Mon-Fri for dried chillies
    • All other areas – Pre-orders and Standard Orders
      • Dispatched Monday only
      • Dispatched Mon-Fri for dried chillies
     

    We thank you for your patience and understanding, and hope you stay safe!

    LOCAL PICKUP (By appointment) – COVID UPDATE

    We are now offering contactless pick up.

    Once your order has been placed and your order email confirmation sent, you will be contacted by email to arrange a suitable time convenient to you for pickup from Baulkham Hills, NSW, 2153, with the complete address and pick up information detail enclosed in the email. 

    If you have not received your order confirmation email, please check your spam folder or promotional/social folders if using Gmail.

    If fresh chillies, seedlings or plants are ordered and we have not received a reply within 2 business days for when the order will be collected, your order will be cancelled and refunded. Given the nature of fresh chillies, seedlings and plants, all orders must be collected within 5 business days.

    Our grow farm is not open to the public. Your order will be sent from our grow farm and made available for collection from a residential address in Baulkham Hills, NSW 2153. If an urgent pickup is required, please contact us before placing your order to make sure we are available at the time required.

    SHIPPING OF FRESH CHILLIES AND PLANTS

    Fresh pods are sent via Australia Post Express. 

    Orders containing plants are sent via Australia Post Express or Sendle Couriers (depending on location). 

    We aim to ship all orders within 2 business days.

    Orders for seedlings and plants are taken during the growing season. Beside each seedling is the month they will be ready for collection or shipping. If no month is displayed, the product is ready for shipping and no pre-order is required.

    We are not responsible if your postcode is outside the Australian Post Express network for next day delivery.

    We ship interstate where there are no quarantine restrictions. 

    We purposely do not begin packaging seedlings, plants or fresh chillies until shortly before postage pickup.

    DRIED CHILLI PODS

    If shipping is required, dried chilli pods can be sent via Letter (no tracking and 5-10 days delivery) or Australia Post Express. 

    QUARANTINE RESTRICTIONS

    Unfortunately we are not able to ship all products to all states. Please see below for what is allowed to be sent from NSW to your state.

    INTERNATIONAL SHIPPING

    We do not offer international shipping on any products.