Once your order has been placed and confirmed, you will be contacted by email to arrange a suitable time convenient to you for pickup from Baulkham Hills. If you have not received your order confirmation email, please check your spam folder or promotional/social folders if using Gmail.
Our plantation is not open to the public. Your order will be sent from our plantation and made available for collection from a private residence in Baulkham Hills, NSW 2153. If an urgent pickup is required, please contact us before placing your order to make sure we are available at the time required.
In additional to local pickup, we offer shipping for all plant and fresh pod orders by Australia Post Express Post or Regular Post Service. We aim to ship all orders within 2 business days.
Orders for seedlings are taken during the growing season. Beside each seedling is the month they will be ready for collection or shipping. If no month is displayed, the product is ready for shipping and no pre-order is required.
If shipping is required, all orders for seedlings and fresh chilli pods are sent via Australia Post Express for next day delivery or Regular Parcel Post. We are not responsible if your postcode is outside the Australian Post Express network for next day delivery.
We ship interstate where there are no quarantine restrictions. Interstate shipping rates are calculated from Australia Post Express API and is based on the shipping weight, box size, and Express Post.
We purposely do not begin packaging seedlings or fresh chillies until shortly before postage pickup.
If shipping is required, dried chilli pods can be sent via Australia post regular parcel or express, with the option to choose at checkout. Regular Post can take from 3-5 business days depending on your location. Express post is typically next day delivery if you are within the Australia Post express post network.
Unfortunately we are not able to ship all products to all states. Please see below for what is allowed to be sent from NSW to your state.
There are no hidden postage costs at Sydney Chillies. We calculate the postage costs based on the actual weight and dimensions of the parcel and what Australia Post charges us. We charge the same rate the AusPost charges from our postcode to your postcode. We only add an additional $4 on-top to cover the packaging materials and handling/labour charges. Each plant weighs a substantial amount, ranging anywhere between 450-500g. Our packaging materials are also custom made, to make sure your plant/s arrives in the best condition possible. Please check the Postage tab in the cart and checkout pages for all our accurate shipping rates.
We do not offer international shipping on any products.